My Profile
Because 25 frames per second are worth a thousand words…
Skills
My Profile
Because 25 frames per second are worth a thousand words…
Professional career
During my time at Apple, I worked in the customer support team based in Athens, serving as an advisor for the iTunes division.
This role was a great opportunity to strengthen my skills in problem-solving, clear communication, and managing customer expectations.
Beyond technical support, I learned to identify users’ unspoken needs and simplify complex issues.
This position also marked my first steps in the art of “popularization” — turning technical concepts into accessible, user-friendly explanations.
At the French-speaking customer service center for Mercedes-Benz in Maastricht, my role was to ensure smooth and professional service.
I began by managing conflicts between customers and authorized Mercedes-Benz garages, ensuring that everyone’s expectations were heard and appropriate solutions implemented.
Later, I joined the roadside assistance team, responding to breakdown calls from customers — whether with cars, vans, or trucks — and coordinating support with the nearest authorized garages.
This experience developed my ability to listen actively, respond quickly, and manage high-pressure situations.
At Ikanbi, I contacted individuals who had tested positive for COVID-19 to provide them with prevention guidelines and help limit the spread of the virus. I also informed close contacts about the measures they needed to follow.
Later, I collaborated with medical institutions, occupational health services, and schools to document positive cases and coordinate response actions.
This experience strengthened my skills in precision, clear communication, and effective priority management.
Teaching the Introduction to Digital Communication module at the ESPRIst ULiège center.
Course Outline
Digital communication in general
Specificities and advantages
Websites
Benefits and creation of websites
Search visibility: SEO / SEA
Cookies, pixels, and tags
Essential and legally required elements of a website
Website usability (UX)
Social media
Advantages and specificities of each platform (Facebook, Instagram, Pinterest, Snapchat, TikTok, LinkedIn)
Search visibility: SMO and Social Ads
Copywriting and Community Management
Crisis management and identification of fake news
Belgian legislation on social media
Useful tools for digital communication
Second year as a digital communication trainer at ESPRIst ULiège.
Research promotion
at the Faculty of Gembloux Agro-Bio Tech
Writing of articles, profiles, press releases, newsletters
Event organization
Graphic design: posters, logos, various visuals, and videos
Content curation and press review
Education & Training
Bachelor's degree completed at the Haute École de la Province de Liège, with a focus on Management and Promotion.
Search visibility: SEO, SEA, and SMO
Web development: HTML and CSS
Website creation via WordPress
UX/UI strategy
Newsletter creation and management: Mailchimp
Website analysis and promotion: Google Analytics and Google Ads
Health Modules:
HIV prevention
The institutional health landscape in the Wallonia-Brussels Federation
Occupational health
Promoting health at the municipal level
Community health
Communication Modules:
Social communication project planning
Group communication
Public speaking
Design and distribution of communication materials
Facilitation techniques
6-week internship:
Creation of visual identities: logos, videos, posters, flyers, PowerPoint presentations, written documents
Writing of support materials: educational documents, evaluation questionnaires
Newsletter implementation
SEO optimization of the website
Production of instructional videos for the team: using Mailchimp, video editing with DaVinci Resolve, YouTube Studio interface
Training Program:
Adobe Photoshop
Photo editing techniques and image composition
Use of layers, masks, and color adjustments
Creation of visual compositions
Adobe Illustrator
Design of vector graphics and detailed illustrations
Logo creation and path manipulation
Mastery of color management tools and layout grids
Adobe InDesign
Professional layout design for brochures, posters, and other print materials
Management of typographic styles and use of templates
File preparation for print and desktop publishing
Color Theory and Typography
Applying color theory principles to design projects
Appropriate typeface selection and attractive layout creation
Motion design involves animating graphic elements (such as images, shapes, or text) to bring them to life.
This technique is used across various fields, including explainer videos, advertisements, and logo animations.
Training Program:
Storytelling
Typography
Scriptwriting
Compositing (After Effects)
3D: modeling, animation (Cinema4D and Unreal Engine 5)
Culture of animated and 3D imagery
Video editing
Sound editing and soundtrack design
Photo and video capture
Semiotics of image and advertising
AR/VR
Professional career
Education & Training